Privacy Policy

Title: Privacy Policy

Last Updated: 13 November 2025

Factory Deals Online (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.factorydealsonline.co.za, use our services, or make a purchase.

We are committed to complying with South Africa’s Protection of Personal Information Act (POPIA) and other applicable data protection laws.

1. What Information We Collect

We may collect personal information directly from you when you use our website. This includes:

  • Personal Identification Information: Your name, surname, email address, shipping address, billing address, and phone number when you place an order, create an account, or contact us.

  • Payment Information: We do not store your full credit card or banking details. All payments are processed through our secure third-party payment gateways. We may receive payment confirmation or a transaction ID from them.

  • Order Information: Details of products you have purchased, order history, and sizing or preference information.

  • Communications: Any information you provide when you contact our customer service team via email, phone, or our website’s contact form.

  • Technical & Usage Data: Information about how you access and use our website, including your IP address, browser type, device type, pages viewed, and the duration of your visit. This is typically collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Your Orders: To fulfill your purchases, manage payments, arrange for shipping, and provide you with invoices and order confirmations.

  • To Provide Customer Support: To respond to your inquiries, resolve issues, and manage returns or refunds.

  • To Improve Our Website and Services: To analyze website usage, understand customer preferences, and enhance the user experience.

  • For Marketing and Communications (with your consent): To send you information about new products, special offers, and promotions. You can opt-out of these communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

  • To Comply with Legal Obligations: To meet our legal, regulatory, and tax requirements.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with trusted third parties who perform services on our behalf, such as:

  • Courier and Delivery Companies: To deliver your orders to your specified address.

  • Payment Gateways: To securely process your payments.

  • IT Service Providers: To help us manage our website, and secure our data.

We ensure that these third parties are contractually bound to protect your personal information in compliance with POPIA and only use it for the purposes for which we have contracted them.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, understand how you interact with our site, and improve our services. You can control or delete cookies through your browser settings.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our website uses Secure Socket Layer (SSL) technology to encrypt sensitive information, and we store your data in secure environments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

6. Your Data Protection Rights

Under POPIA, you have the right to:

  • Access Your Information: You can request a copy of the personal information we hold about you.

  • Correct Your Information: You can request that we correct any inaccurate or incomplete information.

  • Delete Your Information: You can request that we delete your personal information, subject to our legal and contractual obligations.

  • Object to Processing: You can object to us processing your personal information for marketing purposes.

  • Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe we are not processing your data lawfully.

To exercise any of these rights, please contact us at orders@factorydealsonline.co.za.

7. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content or privacy policies of any third-party sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: orders@factorydealsonline.co.za
Website: www.factorydealsonline.co.za